Hi Rick,
Thanks again for speaking with us. Your comments were very insightful; they gave us a clear look into the communications of your business. I applaud the degree with which you and your company have delved into technology and social media while still managing to do such old-fashioned things as answering the phone and sending hand-written notes. Undoubtedly, a successful product is one that can combine the efficiency and ease of an online order with the personal touch of a phone call.
Dan H.
Boston, MA
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